Title: Upcoming service migration & upgrade
Dear VirMach Customers,
You have a service that’s eligible for migration to our new Ryzen servers, with much faster processing power and disk speeds, with no price increase. IPv6 will also become available at a later time, and many new locations are available. Most of you should be able to request a self-serve migration without data if you desire, by navigating to your service page and using the Ryzen migrate/upgrade button. Please only use this option if you do not mind re-installing your operating system (this is optional.)
There will be many upcoming migration maintenance windows.
We will publish these on our website on the network status page. If your service becomes part of a migration, you’ll receive another email with the date but you can always also check the network status page. Please note, many migrations are coming up so support requests will be temporarily delayed. When a service is migrated, it will go offline for a few hours and return back with a new IP address. You can check your service details page for the new IP address and if networking is not functional, you can use the reconfigure network button. We’ll generally send further communication when possible providing this information to you in a ticket as well.
Please also note, due to the quantity of migrations, it is possible in some situations there will be a short notice so please keep an eye out for a migration email. We’ll still try our best to provide this information as soon as possible and with 72 hours to 1 week advance notice but in some cases it may occur as early as 24 hours or as an emergency maintenance window should you be on an older node that happens to face hardware problems.
There will be no increase in service cost. We highly recommend you begin backing up any important data. While we keep emergency backups and do not suspect any issues, it’s always good practice to back up your files. It’s also possible that for some services on extremely old operating systems, there may be compatibility issues when you move to new hardware, so we recommend updating your operating system. The most common fix for this issue would be requesting that we change the CPU settings on your service, so please mention this in your ticket title should you run into this problem.
Old operating systems may not function. If you install an operating system and see an error on VNC, please install the latest operating system instead. If new operating systems are not available for your old service, please contact us and let us know. We will continue adding these to old services automatically in the meantime. Please check both your service details page re-install option as well as the re-install option directly after clicking the VPS Control Panel button.
New locations & free location changes:
We now have Tokyo, Frankfurt, Denver, Miami, and Phoenix locations available. You may change your location by using the self-serve migration without data option. We currently have no option to change locations for free with data, so if you want to change locations, you must re-install your operating system.
Your service may be located to a nearby location if the location is not available during migration. You will be able to migrate back at a later time (a button will appear on service details page when this is available.)
We apologize for any inconvenience, and hopefully once everything settles down, it will be worth the change for everyone. We also apologize for any errors in this long email.
The VirMach Team